Bring Your A Game to Team Tendo
Ready for your next brilliant career move? Join our team of clever, collaborative creatives and strategists to deliver world-class content experiences.
What Makes a Tendo?
At Tendo, our people are what matter most. So, we double down on career development and guidance—while fostering a healthy work-life balance. And we encourage Tendos to share their innovations and experiences. Lunch and learns, trivia games, and weekly check-ins create close ties among our remote teams.
The result? Tendos are movers and shakers. They’re passionate about creating great content experiences. Excited about making complex topics accessible. And eager to solve the gnarliest client problems.
Careers at Tendo
We always want to meet talented people and we appreciate your interest in Tendo. We are currently hiring for the following positions:
Senior Content Editor
The senior editor is responsible for the execution and hands-on management of assigned client content programs and plays a editorial leadership role with both clients and Tendo content team peers. Working closely with Tendo executives and senior leadership, the senior editor’s responsibilities include planning and managing content development; writing, editing and producing web, rich media, and social content; recruiting and managing freelance writers; and advising and making recommendations to clients regarding strategies for engaging audiences with content. Candidate must have B2B experience and understanding of enterprise IT markets, products, and buying audiences.
Specific Responsibilities
Content Creation and Editorial Leadership
- Assume lead editorial role on assigned projects by assessing client needs and formulating Tendo engagement solutions in collaboration with Tendo executives and senior leadership.
- Understand client goals and audience and recommend content angles, formats, types, channels, etc. that will result in engagement.
- Develop content plans that include audiences, goals, schedules, content outlines, content maps, social content plans, etc.
- Execute on plan by writing and/or assigning articles, rich media and/or social content; editing according to client style guide; managing client review cycles; incorporating changes; submitting content to client content management systems; reviewing staged content, proofreading, and authorizing content launch.
- Strategize and coordinate content integration, linking, and calls to action to maximize share of conversation.
- Copyedit content and establish and maintain standards of voice, tone, and quality for various communications mediums.
- Develop headlines, decks, pull quotes, direct-mail copy, and other types of content as needed to promote and amplify content in a variety of channels.
Project Management
- In collaboration with Tendo executives and senior leadership, define project goals, approach, and scope. Manage editorial budgets for assigned projects; understand budget before project kickoff and communicate allowed hours to project team.
- Create and plan innovative client programs that leverage new communications technologies and mediums.
- Package ideas in effective, professional, engaging PowerPoint presentations.
- Manage editorial production processes as needed.
- Act as the lead client contact on projects, defining a meeting cadence and status delivery appropriate to the size of project.
- Work with in-house, freelance, and client design and production teams to assist with art concepts, photos, and illustrations as needed.
- Manage copy flow from editorial to production and publishing.
- Customize all standard Tendo resource documents for the client project; ensure that resources are available as needed in the process schedule.
- Proactively suggest new ways to improve content quality and process efficiency.
Client Relations
- Effectively lead and manage client editorial communication; maintain and ensure clear and focused communication with client, including confirmation of key actions and next steps, expectation setting, and communicating process.
- Provide outstanding customer service to all Tendo clients; look for opportunities to add value.
- Communicate clearly in all client interaction, including email, phone, and face-to-face meetings.
- Document/confirm client communication in writing according to Tendo standards.
- Proactively communicate with clients as required; anticipate challenges and suggest solutions.
Qualifications
- Minimum of 10 years of editorial experience; digital content experience required.
- Experience/background/understanding of and enthusiasm for tech-specific markets, products, and topics.
- Outstanding written and verbal communication skills, including clear client communication, sharp editorial instincts, and copyediting proficiency.
- Terrific client relations skills; the successful candidate will understand how to navigate diplomatically in complex environments, build consensus through influence rather than authority, and deliver great customer service.
- Proven ability to follow and shape stories at various stages of development; keen judgment of unique angles and newsworthiness of editorial.
- Project management skills; ability to meet deadlines and balance multiple project schedules.
- Independent work style, ability to plan and execute with little direction, and the ability to take initiative are a must.
- Comfortable collaborating with others, thrive in a fast-paced environment, and enjoy a diversity of tasks and projects.
Content Specialist
At Tendo, we’re defining high-performance content experiences for our clients. We’re looking for a content specialist to write and edit editorial content in all formats in addition to other content to assignments across multiple clients and content services at Tendo.
This position is deeply “hands-on” in delivering content services for clients. The content specialist would be responsible for contributing to content development of all types, and collaborating with other Tendo team members to learn, grow, and excel in delivering content services. Responsibilities also include contributing to the execution of successful content planning, analysis, migration, management and optimization projects and supporting strong client relationships.
Additionally, as many of Tendo’s clients are B2B technology companies, the content marketing specialist must have a deep appreciation of and curiosity about enterprise IT technologies and buying audiences.
Specific Responsibilities
Editorial Content Creation
- Contribute to developing content marketing plans that include audiences, goals, schedules, content outlines, content maps, social content plans, etc.
- Execute on plans by writing and/or assigning articles, rich media and/or social content; editing according to client style guide; managing client review cycles; incorporating changes; submitting content to client content management systems; reviewing staged content, and proofreading
- Develop headlines, decks, pull quotes, direct-mail copy, and other types of content as needed to promote and amplify content in a variety of channels
- Copyedit content and establish and maintain standards of voice, tone, and quality for various communications mediums
- Conduct research in support of content development
Content Analytics
- Participate in the creation and quality of analytics-based content strategy deliverables (content inventories, audits, gap analyses, web and social analytics, etc.)
- Work with data visualization tools to develop reports, dashboards and summaries that articulate key insights based on the analysis
- Support SEO audits to identify opportunities to adjust or refine existing content, and conduct keyword discovery to inform the creation of new content
- Participate in the development and optimization of content taxonomies and metadata in order to support dynamic content delivery and management
Content Operations
- Support content migration and content management engagements, by developing migration plans and mapping documents, building web pages in client content management systems, and migrating and editing web page content following established content management workflows and editorial styles
- Create documentation and training to support and empower client teams to distribute, manage, evaluate and optimize content on their own systems
- Upload, organize and tag digital assets in digital asset management systems
- Conduct web page QA in order to validate that it meets functional, presentation, search and editorial requirements
Project Management
- Develop project schedules, track project progress, and create internal and external status updates
- Work with in-house and client design and production teams to aid with visual concepts, photos, and illustrations as needed
- Oversee copy flow from editorial to production and publishing
- Track schedules and project milestones across project teams (including staff and freelancers) to ensure deliverables are on time and budget
- Customize standard Tendo resource documents for the client project and ensure that resources are executed as needed at each phase of projects
Client Relations
- Effectively contribute to client communications; maintain and ensure clear and focused communication with the client, including confirmation of key actions and next steps, expectation setting, and communicating process
- Provide outstanding customer service to all Tendo clients; look for opportunities to add value
- Communicate clearly in all client interaction, including email, phone, and face-to-face meetings
- Document/confirm client communication in writing according to Tendo standards
- Proactively communicate with clients as required; anticipate challenges and suggest solutions
Qualifications
- 3 or more years of editorial, content marketing, or digital content experience required.
- Content analytics and/or content management experience
- Outstanding written and verbal communication skills, sharp editorial instincts, and copyediting proficiency
- Experience/background/understanding of and enthusiasm for tech-specific markets, products, and topics is a plus
- Project management skills; ability to meet deadlines and balance multiple projects
- Independent work style, ability to plan and execute with little direction, and ability to take initiative are a must
- Collaborate easily with others, thrive in a fast-paced environment, and enjoy a diversity of tasks and projects
Competencies Required
- Proficiency in using core MS office applications and collaboration platforms
- Experience with creating slide decks and making presentations
- Experience with project management and project scheduling applications
- Ability to work independently in design and production software tools
- Fluency in leading social media platforms
- Experience with content management systems
- Experience with web and content inventory and analytics tools
Learn, Grow, and Excel with Tendo
Whether you’re an ace ex-journalist, account manager, copyeditor, content strategist, or content marketer, we’d love to explore a potential fit.