Bring Your A Game to Team Tendo

Specific Responsibilities

• Lead and manage communication and workflow for discrete projects and across select accounts
• Develop, manage, and communicate project schedules and key milestones to internal team and external client stakeholders

Internal communication

• Ensure all team members have a clear understanding of role, schedule, and expected deliverables
• Anticipate, resolve, and escalate problems as needed
• Lead and facilitate internal team meetings
• Manage internal review of deliverables to ensure quality

Client communication

• Schedule stakeholder meetings through all project phases
• Lead and/or facilitate client check-in meetings
• Lead communication with clients to set expectations about schedules, meeting agendas, and substance of deliverables

Define, monitor and manage project scope

• Proactively manage scope-related issues with both internal and external stakeholders; alert executive leadership of the need to add budget or scope to achieve internal budget and profitability targets
• Manage client expectations about scope changes
• Document scope changes with clients
• Communicate scope changes and related dependencies to internal team
• Monitor project resourcing across accounts and for discrete projects

Manage, nurture and expand client relationships

• Nurture and cultivate ongoing client relationships
• Proactively identify and propose content solutions to clients in collaboration with Tendo executives and content leads
• Contribute to proposals by clearly articulating project goals and objectives, audience, KPIs and success metrics, delivery approach, key activities and deliverables, estimated timeframes, and costs
• Develop and evolve fluency in assigned client product offerings, marketing positioning, and relevant industry trends
• Identify opportunities for expansion of client relationships
• Contribute to account strategy development and account plan execution in collaboration with Tendo account director and content executives
• Proactively suggest opportunities for clients to gain additional value from work previously delivered by Tendo or currently in progress
• Regularly review and contribute to Tendo client account strategy
• Track progress toward benchmarks and KPIs

Lead, manage and evolve systems and processes for project delivery, measurement, and account administration (in collaboration with executive leads)

• Manage, develop, and/or evolve scalable processes to optimize project delivery and workflow for select (new and existing) engagements
• Identify, optimize and/or evolve various systems and tools used by the Tendo delivery and account team
• Lead, train and/or mentor colleagues and junior employees on implementation of workflow, processes, and tools
• Develop and manage processes to track, forecast, reconcile, and manage key account documents for projects and client accounts
• Create and submit SOWs, POs, and invoices as required
• Maintain current and accurate documents and records within systems and tools used by Tendo

Qualifications

Candidates must have:

• Minimum 3-5 years’ experience working in a project management or account management role or adjacent position, within a marketing agency or consulting environment
• Terrific client relations skills: the successful candidate will understand how to navigate diplomatically in complex environments, build consensus through influence rather than authority, and deliver great customer service
• Superior organizational skills: Owns all project logistics, keeps teams on task and meetings focused, and enjoys juggling a variety of tasks
• Deep sense of ownership: Detail-oriented; a self-starter who takes initiative, is self-organizing and able to work independently, highly skilled in time management to facilitate involvement in multiple projects, finds ways around obstacles and asks for help when needed
• Polished communication and presentation skills; the ability to interact clearly and proactively in all client interactions, including email, phone, and face-to-face meetings
• Ability to develop and evolve processes and workflow to increase efficiency and ease of delivery. This includes the ability to identify and employ new tools and/or technologies that will best support delivery or project management needs
• Relevant content experience and/or an understanding of web development, editorial, content strategy, and digital marketing. Willingness to learn from content creators while collaborating with them is critical
• Relevant agency experience and/or have demonstrable experience in managing client relationships
• Knowledge and experience in B2B technology marketing is highly desirable
• Strong project management and leadership ability. Must be effective in leading cross-functional, highly matrixed teams
• Collaborate easily with others, thrive in a fast-paced environment, and enjoy a diversity of tasks and projects
• Must be detail-oriented and able to administer account engagements, while strategic enough to see the big picture to proactively develop effective and innovative solutions

Competencies required:

• Mastery of core MS office applications, Smartsheet & other collaboration platforms, project management, and scheduling applications, and proficiency in creating slide decks and making presentations
• Budget management expertise and reporting expertise; delivering projects on time and on budget
• Demonstrated knowledge of evolving landscape of AI tools, technologies, models and use cases relevant to project and program management
• Proficiency in project management and project scheduling tools such as MS Project or Team Gantt, Smartsheet, Asana, etc.
• Functional knowledge of Adobe Creative Suite and Figm