At Tendo, we’re defining high-performance content experiences for our clients. We’re looking for an account manager to manage and grow our relationships with those clients.

This position combines ownership of client satisfaction with accountability for consistent client revenue growth. Responsibilities include managing projects and client engagements to ensure timely, high-quality execution, communicating with clients and content teams to set clear expectations and standards, and influencing business outcomes at both project and engagement levels.

Additionally, as many of Tendo’s clients are B2B technology companies, the account manager must have a deep appreciation of and curiosity about enterprise IT technologies and buying audiences.

Specific Responsibilities

Account and Engagement Management

• Client and project management:
• Develop, expand, and solidify relationships with clients. Develop, update, and implement Tendo client account strategy.
• Develop and maintain knowledge of client marketing goals, KPIs, and strategies. Demonstrate knowledge of client business and the ability to recommend Tendo solutions that fulfill and/or support client goals.
• In collaboration with account and editorial executives, proactively identify and propose content solutions to client challenges and program execution (e.g., use of new or alternative content types, alternate approaches for presenting concepts to drive increased engagement, etc.).
• Draft and develop proposals by clearly articulating project goals and objectives, audience, KPIs and success metrics, Tendo delivery approach, key activities and deliverables, estimated timeframes, and costs.
• Develop, track, and manage submission of SOWs, POs, and client/project invoices.
• Lead client communication for assigned accounts and engagements. Maintain clear client communication through proactive reporting of key milestones and budget tracking.
• Lead and deliver timely communication with clients and across internal teams as required on all projects.
• Project and team management:
• Manage project schedules and clarify process and deliverables to internal project team and external clients.
• Implement and optimize service delivery processes to ensure client needs are met and responsive service is delivered. Anticipate, resolve, and mitigate client issues and problems.
• Develop and maintain knowledge of and expertise in content strategy and content marketing best practices.
• Track and manage content delivery team on assigned projects.

   Account Administration Systems and Process

• Utilize, update, develop, and maintain needed tools and processes to track, forecast, reconcile, and manage key account documents for all Tendo projects and client accounts.
• Maintain updated written records of key account activity and correspondence for all assigned projects and accounts.
• Learn and optimize CRM capabilities to support prospect and account contacts and outreach. Maintain hands-on usage and ongoing updates of account and prospect contact information.

Qualifications

• Minimum 4 years’ experience working in an account management role or adjacent position.
• Demonstrated success working with high profile national and/or global brands in a consultative capacity.
• Excellent oral and written communication skills; demonstrated ability to write and present clearly regardless of media or channel (email, PPT, Slack, etc.).
• Excellent meeting management skills.
• Prior agency and sales experience highly desirable.
• Candidates must either have editorial/journalism experience and/or have an understanding of editorial processes and demonstrable experience in digital marketing. Willingness to learn from content creators while collaborating with them is critical.
• Knowledge of and experience in B2B technology marketing is highly desirable.
• Strong management/leadership ability. Must be effective in leading cross-functional, highly matrixed teams.
• Must be detail oriented and able to administer account engagements, while strategic enough to see the big picture and proactively develop effective, innovative solutions.
• Must be able to independently develop proposals, presentations, and final deliverables and effectively deliver them to clients both virtually and in face-to-face meetings.
• Must possess highly evolved communication and presentation skills in order to interact clearly and proactively in all client interactions, including email, phone, and face-to-face meetings.

Competencies Required

• Mastery of core office applications and collaboration platforms.
• Proficiency in creating slide decks and making presentations.
• Proficiency in project management and project scheduling applications.
• Experience with budgeting and financial analysis.
• Experience with enterprise procurement platforms.
• Experience with time tracking and resource planning.

At Tendo, we’re defining high-performance content experiences for our clients. We’re looking for a content marketing manager to help plan and execute content engagements across multiple clients to support the content services Tendo provides.

This position is deeply “hands-on” in delivering content services for clients and also offers opportunities to lead content teams. Specific responsibilities include managing the execution of successful projects and maintaining strong client relationships. The content marketing manager would also be responsible for planning and managing content development of all types, recruiting and managing freelance contributors, and collaborating with other Tendo team members to learn, grow, and excel in delivering content services.

Additionally, as many of Tendo’s clients are B2B technology companies, the content marketing manager must have a deep appreciation of and curiosity about enterprise IT technologies and buying audiences.

Specific Responsibilities

Content Creation and Content Marketing Leadership

• Assume lead content role on assigned projects by assessing client needs and formulating Tendo engagement solutions in collaboration with Tendo executives and senior leadership.
• Understand client goals and audience and recommend content angles, formats, types, channels, etc. that will result in engagement.
• Develop content marketing plans that include audiences, goals, schedules, content outlines, content maps, social content plans, etc.
• Execute on plans by writing and/or assigning articles, rich media and/or social content; editing according to client style guide; managing client review cycles; incorporating changes; submitting content to client content management systems; reviewing staged content, proofreading, and authorizing content launch.
• Strategize and coordinate content integration, linking, and calls to action to maximize share of conversation.
• Copyedit content and establish and maintain standards of voice, tone, and quality for various communications mediums.
• Develop headlines, decks, pull quotes, direct-mail copy, and other types of content as needed to promote and amplify content in a variety of channels.

  Project Management

• In collaboration with Tendo executives and senior leadership, define project goals, approach, and scope. Manage editorial budgets for assigned projects; understand budget before project kickoff and communicate allowed hours to project team.
• Create and plan innovative client programs that leverage new communications technologies and mediums.
• Package ideas in effective, professional, engaging PowerPoint presentations.
• Manage editorial production processes as needed.
• Act as the lead client contact on projects, defining a meeting cadence and status delivery appropriate to the size of project.
• Work with in-house, freelance, and client design and production teams to assist with art concepts, photos, and illustrations as needed.
• Manage copy flow from editorial to production and publishing.
• Customize all standard Tendo resource documents for the client project; ensure that resources are available as needed in the process schedule.
• Proactively suggest new ways to improve content quality and process efficiency.

Client Relations

• Effectively lead and manage client editorial communication; maintain and ensure clear and focused communication with client, including confirmation of key actions and next steps, expectation setting, and communicating process.
• Provide outstanding customer service to all Tendo clients; look for opportunities to add value.
• Communicate clearly in all client interaction, including e-mail, phone, and face-to-face meetings.
• Document/confirm client communication in writing according to Tendo standards.
• Proactively communicate with clients as required; anticipate challenges and suggest solutions.

Qualifications

• 5 or more years of content marketing or editorial experience; digital editorial background required.
• Experience/background/understanding of and enthusiasm for tech-specific markets, products, and topics.
• Outstanding written and verbal communication skills, including clear client communication, sharp editorial instincts, and copyediting proficiency.
• Terrific client relations skills; the successful candidate will understand how to navigate diplomatically in complex environments, build consensus through influence rather than authority, and deliver great customer service.
• Proven ability to follow and shape stories at various stages of development; keen judgment of unique angles and newsworthiness of editorial.
• Project management skills; ability to meet deadlines and balance multiple project schedules.
• Independent work style, ability to plan and execute with little direction, and ability to take initiative are a must.
• Collaborate easily with others, thrive in a fast-paced environment, and enjoy a diversity of tasks and projects.

Competencies Required

• Mastery of core office applications and collaboration platforms.
• Proficiency in creating slide decks and making presentations.
• Proficiency in project management and project scheduling applications.
• Ability to work independently in design and production applications.
• Fluency in leading social media platforms.
• Experience with and understanding of content management systems.
• Experience with web and content inventory and analytics tools.

 

At Tendo, we’re defining high performance content experiences for our clients. We’re looking for a content experience director to help plan, lead and execute content strategy engagements across multiple clients to support the content experience capability at Tendo. At Tendo, we’re defining high performance content experiences for our clients. We’re looking for a content experience director to help plan, lead and execute content strategy engagements across multiple clients to support the content experience capability at Tendo.

This position combines strategic leadership with deeply “hands-on” client delivery. Specific responsibilities include managing the execution of successful projects, and maintaining strong client relationships. The content Strategy director would also be responsible for helping other Tendo team members to learn, grow, and excel in delivering content strategy and user experience services.

Additionally, as many of Tendo’s clients are B2B technology companies, the content strategy director must have a deep appreciation of and curiosity about enterprise IT technologies and buying audiences.

Specific Responsibilities

Content strategy execution and leadership

• Oversee the creation and quality of content strategy deliverables (content inventories, audits, gap analyses, taxonomy, metadata, style and tone of voice guides, CMS documentation and training, etc.)
• Develop comprehensive information architectures, content models, wireframes and business rules for meaningful content experiences and personalization opportunities
• Establish content goals and performance metrics with a view to ongoing content optimization.
• Conduct current state analyses; competitive analyses; and market, buyer, and content analyses through first-hand research, interviews, and third-party sources.
• Identify and document the content needs of key audiences, across all stages of the customer journey, in the form of content-actionable personas and journeys.
• Depending on project scope, contribute to content deliverables such as copywriting, editing, interviewing, asset creation (blogs, infographics, videos, podcasts, social content, etc.). Establish and maintain quality standards on all assigned accounts.
• Cultivate knowledge and expertise within one or more domains of content experience (to be defined by Tendo executive team)

Client leadership

• Understand client business needs, market dynamics, buying cycles and marketing strategies to articulate how content programs can support desired outcomes.
• Working with VP, Managing Director and independently, lead content strategy engagements and identify opportunities for broadening engagements when client strategies are limited.
• Ensure the vision and objectives of the client are effectively aligned with the content strategy.
• Maintain ongoing relationships with key clients to understand their business direction, strategies, priorities, goals and pain points.
• Develop new relationships with prospects in assigned accounts; actively foster engagement that will lead to new opportunities.
• Analyze client needs and develop content programs to address them.

Team and project leadership

• Participate in the evolution of Tendo’s content offerings; contribute to the development of new and relevant service and/or content offerings.
• Manage project execution and teams, ensuring team members understand their roles and have the resources they need to succeed, defining a project schedule and clarifying process and deliverables.
• Deliver assigned projects on schedule and on budget.
• Manage client expectations as needed and communicate progress as appropriate in a clear and proactive manner; anticipate challenges and suggest solutions.

Qualifications

In addition to a strong strategic mindset, we are looking for someone who understands and advocates for content and user experience strategy and its value.

• A minimum of 10 years of experience in digital content strategy is required.
• The right person has a passion for developing sound content strategy, determining message hierarchies, and developing user experiences that communicate the right message to the right person at the right time.
• We’re looking for experience working with large-scale websites, audits, migrations, content models or requirements, taxonomies, and metadata frameworks.
• The ideal candidate will be comfortable speaking the language of UX designers, editors, writers, SEO practitioners, visual designers and developers.

In addition, he/she will have outstanding client-relations and presentation skills, handle stress with grace and tact, have a flair for wordsmithing, and possess an excellent sense of humor.

Competencies required

• Mastery of MS Word and Excel
• Proficiency in MS PPT and/or Keynote
• Proficiency in project management and project scheduling program such as MS Project or TeamGantt, Smartsheet, Asana, etc.
• Ability to work independently in Adobe Creative Suite
• Experience with and understanding of content management systems such as Adobe AEM, Sitecore, WordPress, etc.
• Experience with web and content inventory and analytics tools, such as CAT, Google Analytics, Screaming Frog, BrightEdge, etc.