The associate editor is responsible for supporting content and social media projects for multiple client teams, applying best practices, and delivering a consistent client experience to all assigned projects. Duties include project management; schedule development and maintenance; writing, editing, and copyediting content for digital, print, and social platforms; and contributing ideas for leveraging social media channels.

Specific Responsibilities

Content Development and Support

• Support content creation and development, including generating assignment letters, editing manuscripts, incorporating stakeholder comments, directing and executing on rewrites
• Write, edit, and copyedit content, including blog posts, web content, and social media material
• Contribute to social media engagements with suggested content for Twitter, Facebook, LinkedIn, etc.; track metrics for these platforms as needed
• Support development of infographics and other rich-media content (e.g., video, audio, SlideShare presentations, animated graphics)
• Copyedit material and maintain standards of voice, tone, and quality
• Conduct research in support of content development

Project Support

• Develop project schedules, track project progress, and create internal and external status updates each week
• Contribute to the development of creative solutions as part of client programs
• Work with in-house and client design and production teams to assist with visual concepts, photos, and illustrations as needed
• Manage copy flow from editorial to production and publishing
• Track schedules and project milestones across project teams (including staff and freelancers) to ensure deliverables are on time and on budget
• Customize standard Tendo resource documents for the client project and ensure that resources are executed as needed at each phase of the project

Client Support

• Communicate clearly in all client interactions, including e-mail, phone, and face-to-face meetings; document/confirm client communication in writing according to Tendo standards
• Anticipate and escalate problems to internal Tendo client lead; proactively suggest solutions
• Maintain timely and appropriate level of client communication
• Proactively communicate with clients; anticipate challenges and suggest solutions
• Research tech market, trends, and topics to understand what’s important to the client (messaging) and the client’s audience (solutions)
• Provide outstanding customer service to all Tendo clients; look for opportunities to add value

Qualifications

• Minimum of three years editorial experience; both print and Web publishing preferred
• Excellent editorial skills, including writing, editing, and copy editing
• Experience with and enthusiasm for tech-specific markets, products, and trends is a plus
• Outstanding written and verbal communication skills, including ability to communicate clearly with clients and colleagues
• Proficiency with Microsoft Office applications; advanced skills in Word and PowerPoint preferred; additional experience with InDesign is a plus
• Understanding of social media engagement practices; competency with social media platforms, including Facebook, Twitter, LinkedIn, Google+, etc., and an appreciation for how brands are engaging audiences on mobile social channels
• Knowledge of Web and social media metrics; experience with basic analytics tools such as Google Analytics, Facebook Insights, etc.
• Independent work style, ability to plan and execute with little direction, and the ability to take initiative is a must
• Ability to meet deadlines, stay organized, and balance multiple projects
• Comfortable collaborating with others on a variety of projects and tasks
• Competence with, or willingness to learn, HTML, CSS, and video editing software