Content Performance Services
Go from Content Insights to Content ROI
Content Performance Services
Content Audit & Scorecard
Content Gap Analysis
Content Measurement Framework
SEO Services
Content Experience Reviews
Content Performance Resources
Welcome to the world of content analytics. It’s kind of the Wild West out here, with vast unexplored territory, scary…
...As search engine optimization continues to evolve, its goals and functions merge with other disciplines, both in and out of…
...If you’ve been keeping an eye on the world of web analytics, the buzz surrounding Google Analytics 4 (GA4) is…
...When executed well, a holistic SEO strategy pays off exponentially. Nothing else can drive traffic and online visibility as cost-effectively…
...Integrated content planning poses a challenge for even the healthiest B2B marketing organizations. Content powers marketing success. That’s why demand…
...Explore our latest thought leadership and content resources: DIVE IN
Case Study Spotlight
Elevating the Digital Content Experience for Okta
Advanced Content Audit, Scoring, and Gap Analysis at Crowe
Taking an Agile Approach with AI Search
Taking an Agile Approach with AI Search
Tendo helped our client, an enterprise software provider, pivot their SEO strategy to adapt to an evolving AI-influenced search landscape.
The challenge: Our client, a B2B enterprise business, had a robust body of product documentation that had experienced a decline in organic search traffic. The client asked Tendo to assess their site’s current organic search performance and ascertain how content is being found in an evolving AI-influenced SERP landscape and how this would impact traffic in the future.
The solution: Tendo explored changes in AI-powered search and user search behaviors to inform the client’s future documentation search and content strategy. Tasks included:
- Current state analysis
- First-person user research
- Third-party research on AI search trends
- SEO keyword audit
ServiceNow Product Documentation Restructure
ServiceNow Product Documentation Restructure
The challenge: The cloud-based solutions provider asked Tendo to help identify opportunities to improve the user experience and findability of key information, extend and update the docs.servicenow.com content structure, and integrate product content to drive a more comprehensive content experience.
The solution: Tendo’s process included the following tasks:
- Research deep-dive (personas, user research, onsite search logs, customer service call data, analytics, etc.)
- Current state analysis of front-end and back-end (SEO, UX, IA, navigation, metadata, taxonomy, etc.)
- Competitive/comparative review
- Stakeholder survey, interviews, and workshops
- Card sort exercise to inform IA and foundational taxonomy
- Identification of top tasks, or jobs to be done (JTBD), plus key content integration points and gaps
- Task flow mapping based on top JTBD
Learn more about our satisfied customers: VIEW SUCCESS STORIES
Additional Tendo Services
Content Strategy & Planning Services
Reach your goals with our strategic services, from content roadmaps to persona development.
Content Creation Services
Expand your creative possibilities with exceptional content that generates results.
Content Marketing Services
Generate brand awareness, pipeline, and revenue with our strategy-led content marketing campaigns and programs.
User Experience Services
Explore our UX and content design services that keep your content focused on user needs.
Content Strategy & Planning Services
Reach your goals with our strategic services, from content roadmaps to persona development.
Content Creation Services
Expand your creative possibilities with exceptional content that generates results.
Content Marketing Services
Generate brand awareness, pipeline, and revenue with our strategy-led content marketing campaigns and programs.
User Experience Services
Explore our UX and content design services that keep your content focused on user needs.
Content Operations Services
Evolve your operations through effective governance, and get more from your marketing techology.
Content Operations Services
Evolve your operations through effective governance, and get more from your marketing techology.
Let’s Discuss Your Measurement Needs
Schedule an initial consultation to share your measurement challenges and goals, and we’ll propose solutions and next steps.