Awareness

Microcopy

What Is Microcopy? Microcopy refers to the small but important snippets of text that provide context for users as they

Structured Content

What Is Structured Content? Structured content is content that is organized and separated into its individual component parts. For example,

UX Writing

What Is UX Writing? UX writing is the practice of writing interactive copy that guides the user experience. Most famously,

Content Governance

Standardize workflows, develop a governance framework, and ensure consistency across the organization.

Example of a webpage task flow

Task Flow

What Is a Task Flow?  A task flow is a diagram that represents a user’s journey through a specific task. You

Thought Leadership Content

What Is Thought Leadership Content?  “Thought leadership,” a term coined by economist and author Joel Kurtzman, can be defined as

Content Model

What Is a Content Model?  A content model is a visual representation of the way that content should be structured on a webpage. It is a planning tool used at the outset of a project